Refund Policy

1. Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

• Request the refund within 30 days of your initial subscription payment
• Have not previously received a refund for the same subscription
• Refund request must be made through our official support channels
• Account must be in good standing (not suspended or terminated for violations)

2. What's Covered

Our refund policy covers:

• Monthly subscription payments
• Annual subscription payments
• One-time setup fees (if applicable)
• Upgrades and plan changes within the refund period

3. What's Not Covered

Refunds are not available for:

• Payments made more than 30 days ago
• Third-party service fees (Amazon API costs, etc.)
• Custom development or consulting services
• Accounts terminated for Terms of Service violations
• Refunds requested after account cancellation

4. How to Request a Refund

5. Refund Processing

5.1 Processing Time

Once approved, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days

5.2 Refund Method

Refunds are processed using the same payment method used for the original purchase. If the original payment method is no longer available, we may issue the refund via alternative methods at our discretion.

6. Partial Refunds

In certain circumstances, we may offer partial refunds for:

• Unused portions of annual subscriptions
• Service interruptions lasting more than 48 hours
• Significant feature changes that affect your workflow
• Billing errors on our part

Partial refunds are calculated on a prorated basis and are subject to our review and approval.

7. Cancellation vs. Refund

7.1 Account Cancellation

You can cancel your subscription at any time from your account settings. Cancellation stops future billing but does not automatically trigger a refund.

7.2 Refund Request

If you want a refund for your current billing period, you must specifically request it through our support team. Cancellation alone does not entitle you to a refund.

8. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in additional fees and may affect your ability to use our service in the future.

If you initiate a chargeback, we may suspend your account until the dispute is resolved. We will work with you and your financial institution to resolve any legitimate disputes.

9. Special Circumstances

9.1 Technical Issues

If you experience technical issues that prevent you from using the service effectively, please contact our support team immediately. We'll work to resolve the issue or provide a refund if the problem cannot be resolved promptly.

9.2 Service Interruptions

For service interruptions lasting more than 48 hours due to our technical issues, we may offer account credits or refunds for the affected period.

9.3 Billing Errors

If you notice a billing error, please contact us immediately. We'll investigate and correct any errors, including issuing refunds if appropriate.

10. Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: support@profitlooker.com
• Subject Line: "Refund Request - [Your Account Email]"
• Response Time: Within 24 hours during business days